Care that is considerate and respectful regardless of age, race, color,
ethnicity, sex, religion, physical or mental disability, socioeconomic
status, national origin, language, sexual orientation, gender identity,
gender expression or ability to pay.
Effective communication with any patient who has vision, hearing, or cognitive
impairments in a manner that meets the patient’s needs at no cost.
Be fully informed in a language that he or she can understand and provide
access to FREE translation services & auxiliary aid services as needed.
Request reasonable modifications for individuals with disabilities.
Ask that a family member or representative of your choice and your own
Physician be notified promptly regarding your admission or discharge.
Make decisions and be involved with implementation of the plan of your care.
Obtain information as needed so you may give or refuse consent for any
planned procedure or treatment. Information should contain any risks,
problems, or side effects that may result.
Refuse care, treatment, and services to the extent permitted by law and
hospital policy and to be informed of medical consequences of this action.
Confidentiality and personal privacy.
Prepare advanced directive such as living will or durable power of attorney
for health care and receive care as it designates.
Have visitors regardless of age, race, sex, religion, disability, national
origin, or sexual orientation.
Review medical record and have records explained.
Ask questions or voice concerns and file a complaint to staff member or
management. You may contact Risk Management at (217) 466-4516. Complaints
will be processed promptly.
Refuse care by students in training.
Understand and be informed of reasons for transfer to another facility
Be free of restraints unless it is only for means of safety.
Ask for a second opinion.
Ask questions about anything you do not understand.
Be free from harassment, neglect, exploitation, corporal punishment, and
abuse while receiving care.
Access protective services.
Appropriate assessment and management of pain.
Be informed of alternative care and treatment when hospital care is no
longer appropriate.
Request and receive a printed copy of your hospital charges and have them
explained.
As a patient, you have the responsibility to:
Follow your Physician's Instructions.
Report any changes in your symptoms, medication or general condition to
your physician.
Accept outcomes of refusing treatment or failing to follow care, service
or treatment plan.
Follow hospital rules, regulations and policies during your stay.
Notify hospital management of any complaints of your care.
Answer questions accurately and honestly.
Follow our non-smoking policy. Horizon Health is a tobacco-free campus.
Smoke/vape/tobacco not permitted
Treat staff and other patients with respect. Verbal aggression will not
be tolerated and physical assault will be reported to law enforcement.
