Patients Give Horizon Health Providers High Marks

Patients give Horizon Health high marks for the care they receive from their healthcare providers, according to new survey data.

The Consumer Assessment of Healthcare Providers & Systems (CAHPS) Clinician & Group Survey asked patients to report their experiences in primary care and specialty care clinic settings. Results were provided for a one-year period, covering fourth quarter 2022 through third quarter 2023. The surveys from the federal Agency for Healthcare Research and Quality were administered for Horizon Health by the Illinois Critical Access Hospital Network (ICAHN) through Survey Solutions.

Patients were asked if they are receiving timely appointments, care, and information; how well providers communicate with them; and if office staff are helpful, courteous, and respectful. They were also asked to rate their healthcare provider. Horizon Health providers placed in the 80th percentile based on patient feedback, meaning they performed better than 80 percent of all survey responses collected statewide and nationally.

“These surveys complement our continuous improvement initiatives by asking patients directly about their healthcare experience,” said Lacey Stults, Horizon Health vice president of clinic operations. “The results identify our strengths and areas for improvement and help us acknowledge provider practices that perform extremely well.”

In all instances, patient responses at Horizon Health exceeded state and national averages. For example, 73 percent of Horizon Health patients said they are receiving timely appointments, care, and information. That compares to 69 percent statewide and 68 percent nationally. Seventy-six percent said their provider communicated well, compared to 74 percent both statewide and nationally.