Horizon Health Honored for Patient Care, New Patient Services Area

The Illinois Critical Access Hospital Network (ICAHN) recently recognized Horizon Health for its ongoing commitment to providing exceptional patient care, as well as creating a new “one-stop shop” Patient Services area. The announcements were made during a November ceremony in Champaign. The recognitions involved the following:

“4-Star” Rating

Horizon Health was honored for achieving a “4-Star” rating in its acute inpatient satisfaction scores. Scores are derived from the Hospital Consumer Assessment of Health Plans Survey (HCAHPS). The Centers for Medicare and Medicaid Services created the HCAHPS Star Ratings to allow consumers to more quickly and easily access patient satisfaction information on the Hospital Compare website (www.medicare.gov). Star ratings also allow consumers to more easily compare hospitals.

In addition to its 4-Star rating, Horizon Health was recognized as a top performer in all quality outcomes identified by the Federal Office of Rural Health Policy Medicare Beneficiary Quality Improvement Program (MBQIP). These quality outcomes include Patient Safety/Inpatient, Patient Engagement, Care Transitions, and Outpatient Measures.

“We are very proud of our team for achieving this level of excellence in health quality,” said Oliver Smith, Horizon Health president & CEO. “This is truly a team effort that recognizes our dedication to delivering a healthcare experience of which our patients and staff can be proud.”

IMPACT Award

Horizon Health received ICAHN’s 2019 IMPACT Award for creating its new Patient Services area. The area allows patients to register for testing, obtain insurance authorization, request copies of medical records, pay bills, and much more – all in one convenient location. Patient Services is centrally located between Paris Community Hospital and Paris Clinic.

“Establishing a comprehensive Patient Services area will take us to a new level of providing excellent customer service,” Smith said.

Elisha Farmer, manager for the project, added: “Previously, a patient had to navigate to three different areas of the hospital if they wanted to register, request medical records, and talk to a financial assistance coordinator. This streamlines the process for patients by having all patient-related services in one area.”