Paris Hospital Gets Positive Ratings

The Centers for Medicare & Medicaid (CMS) has given Paris Community Hospital/Family Medical Center (PCH/FMC) a five-star rating for patient satisfaction, which is the highest rating possible.

The data for this rating came from a 10-question survey completed by patients regarding their hospital stay. The areas surveyed ranged from cleanliness and quietness to pain management and responsiveness of hospital staff.

This ratings program is called the HCAHPS Summary Star Rating system. HCAHPS stands for hospital consumer assessment of healthcare providers and systems. Results can be evaluated comparatively to other area hospitals, state averages, or national averages.

"Monitoring, reporting, and improving the quality of healthcare has become a huge part of our industry over the last few years,” said Amy Arnett, RN, MS, CPHQ, manager of the PCH/FMC Infection Control and Quality Improvement Department. “The goal is to identify areas of improvement and continually make our organization better. Achieving this rating highlights the progress we’ve made.”

Additionally, PCH/FMC has been rated “four stars” by the CMS Overall Hospital Quality Star Reporting program. This rating summarizes up to 57 quality indicators reflecting common conditions that hospitals treat on a one-to-five scale. Indicators are categorized into seven areas of quality: mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care, and efficient use of medical imaging. Less than two percent of all hospitals in the US receive a five-star rating, with the bulk of hospitals receiving three stars (39.02%).

“I’m certainly proud of the work our staff has done to achieve these ratings,” said Ollie Smith, president and CEO of PCH/FMC. “And, we recognize that these results can ebb and flow due to a variety of factors. My goal is to consistently achieve high-quality care for our patients that goes beyond survey indicators. I believe we do that.”

These ratings are from data submitted over the last two reporting periods: Quarter 3, 2015 to Quarter 2, 2016 and Quarter 4, 2015 to Quarter 3, 2016. Data for all hospitals can be found on the Department of Health and Human Services website: HospitalCompare.hhs.gov.